FAQ

FREQUENTLY ASKED QUESTIONS

How do I reserve equipment?

The simplest way to book in equipment for you event is to browse the website and get a feel for what you need. Then, give one of our event consultants a call on (+86 756 6250688). For small orders, we can book them straight away over the phone. Large orders may require a bit of fine tuning, so we can send a quote via e-mail within 24 hours of your phone call.

Is it better to buy or rent a tent?

The decision to buy or rent a tent has many variables. If the tent will be used 3 or 4 times each year, it is probably better to rent the tent. The experts in your area will be better prepared with the necessary training and expertise to safely install the tent. Professionals also have the tools, washing facilities, and storage areas to maintain the tent when it is not in use. Your local dental professional often has long-standing relationships with the fire marshal, code enforcement officials, and other regulatory officials, which can make renting the preferred choice. Renting will also allow you to vary the color or size of the tent according to your specific need. Of course, if you will be using the tent frequently or for long periods of time, it may be wise to purchase a tent.

Do your tents have anti-theft function?

For tent, if you choose a software wall like a tarpaulin, maybe there is no anti-theft function, but if choose a hardware wall like an ABS hardware wall, you can install the door lock to seal completely. It’s safe as the house.

Can we you put a tent up in winter?

Yes. Our ‘clears pan’ structures cope easily with severe weather and modern heating units (controlled by a thermostat) keep the venue to the desired temperature.

Do you provide installation training for buyers?

Yes, we provide installation training for all customers who have bought our tents. If you are a local customer, we will install it for you. If you are in other places, we also have installation instructions and CDs to help you finish the installation.

How to Draw the layout of the construction and fix the base plates?

Draw the layout for tent assembly according to the tent specs and size. First, assign the components in the assembling area. Make sure that all the base plates should be placed at the same horizontal level, the uneven ground should be leveled beforehand. Identify all the base plates positions;

What should we do before and on the construction?

a) Before the construction, please measure the ground area in advance, and confirm the tent’s dimension.
b) The tents should be assembled by experienced workers.
c) Please take the wind direction and nearby building into consideration when selecting the ground.
d) Different fix ways for different ground conditions (grass, asphaltic ground, cement ground, marble ground…)
1. Expansion bolt: suitable for cement ground, all bolts should be fixed if the ground is destroyable.
2. Steel stake: suitable for earth and grass ground, fix each point with at least 2nos and make sure they are driven to the bottom.
3. Weight bracket: suitable for the ground that can stand certain pressure; each point should be loaded with at least 350kg weight.
e) Safety inspection for components
During the construction, please make sure that all the irrelevant personnel is out of the construction area.

Do you provide tables and chairs ?

Yes, we can provide the tables and chairs.

Do you provide lightings?

Yes. we can offer various lighting styles for your to decorate your tent.

What is your monthly output?

Normally 20000-30000sqm per month.

Can I place orders over the phone?

Absolutely! You can place your order with any of our Salesmen.

Where are you located?

No.7 Dongfu Street, Xin Qing Science&Technology Industrial Park, Doumen, Zhuhai, Guangdong, China.

Do your tents have waterproof function?

Our tents adopt PVC tarpaulin, which are waterproof.

Do your tents have the fireproofing function?

Yes, our tent itself has inflaming retarding and it can make the open fire burn out automatically in two to three seconds.

Have a question about our event tents?

We sell our products to many countries around the world and have always been trusted by our customers. If you have questions about the use of the tents, please send us an email and we will get back to you as soon as possible.

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